Question 1

How do our eSIMs differ from international roaming?

Accepted Answer

International roaming is a feature from your home provider that lets you use your phone for data, texts, and calls when outside your domestic coverage area. This service frequently results in very high extra fees and can have unreliable signal quality. Our prepaid international travel eSIMs provide a more economical, dependable, and practical option for staying connected abroad. Plus, they aren't limited to smartphones—they function on any compatible device!

Question 2

Do you offer global eSIM coverage?

Accepted Answer

We offer service in more than 200 countries and territories. For travelers visiting one country, we provide eSIMs from dependable local networks. For trips spanning multiple countries, we offer regional eSIMs and global data eSIMs that ensure solid connectivity across many destinations. To see if we cover your specific location, you can browse our product listings or contact us directly for more details.

Question 3

How can I select the right product and plan for my device and itinerary?

Accepted Answer

Start by filtering your choices based on your destination. Next, factor in the length of your travels, whether your device supports prepaid eSIM plans, and your anticipated data usage. You can also contact our customer support team for individualized advice.

Question 4

Will I be able to use my existing phone number with your service?

Accepted Answer

Our standard online travel eSIMs include a local number for you to use. In contrast, our data-only international travel eSIM cards do not assign a new phone number. While you cannot make standard calls or send SMS with these, you can use data-driven applications like Viber or WhatsApp for communication. Furthermore, you can load credit onto a Skype or Viber account to place international or local calls to mobile phones and landlines.

Question 5

Are unlimited data plans available?

Accepted Answer

Yes, we provide online unlimited data eSIM plans for many destinations; these are subject to data thresholds (caps). Be cautious of marketing that advertises 'unlimited data' but fails to mention common restrictions or speed-throttling practices, as such claims can be deceptive.

Question 6

Is personal hotspot (tethering) supported?

Accepted Answer

Our prepaid travel eSIM plans typically allow for personal hotspots or tethering, letting you share your internet connection with other devices. Nonetheless, certain products might have limitations on tethering imposed by the carrier. We recommend consulting the specific product pages for more information.

Question 7

Does your service work with 5G networks?

Accepted Answer

Yes, certain international travel eSIM card plans are 5G-compatible, delivering faster speeds and a more stable connection in areas with 5G infrastructure. We also provide plans that utilize 4G speeds, which are more commonly available and widespread globally.

Question 8

Are there extra fees or hidden charges?

Accepted Answer

No, our prepaid travel eSIM plans do not have any hidden charges or fees. What you see is what you pay. We are committed to transparency in our pricing and features. Please check the product information for details. For additional clarification, feel free to contact our customer support.

Question 9

How much data is necessary?

Accepted Answer

The amount of mobile data required for your trip depends mostly on your personal usage patterns and the trip's length. Light users typically use messaging and basic web browsing. Moderate users add social media, GPS navigation, and perhaps some music streaming. Heavy users go further, engaging in video streaming, file uploads, and downloads—such as content creators, digital nomads, or people on working vacations. Here is a basic guideline for brief trips (1 to 7 days): ~ Light users: 2 to 5GB ~ Moderate users: 5 to 10GB ~ Heavy users: 10GB or more For travel exceeding two weeks, a 15GB or unlimited plan will likely be adequate for your essential needs and any unexpected usage. Additional Itinerary Considerations: If your trip is mostly in cities with dependable Wi-Fi, your mobile data consumption will probably be lower. However, if you are worried about public Wi-Fi security, or if you are visiting remote locations or taking long trips (like road trips) where Wi-Fi is scarce, you should plan for greater data use. Having your own dependable, secure data connection is always the safer option when traveling.

Question 10

What countries do your SIM cards cover?

Accepted Answer

Our prepaid international travel eSIM plans are supported in over 200 destinations. We also provide regional and global coverage eSIMs, which are perfect for itineraries that include multiple countries. You can browse the available choices in the site menu or use the search bar to input your destination and find the ideal product for your trip.

Question 11

Is it possible to extend my data plan's validity?

Accepted Answer

The ability to extend and the specific validity period are dependent on the product you choose. Our travel eSIMs and SIM cards are sold online with a variety of validity periods, from 5 days up to 90 days. We suggest choosing a product that covers your entire trip duration, plus a small buffer for any unforeseen itinerary adjustments.

Question 12

What is an eSIM, and what does it do?

Accepted Answer

An eSIM is a digital version of a SIM card that is embedded within devices like tablets and mobile phones. It lets you enable a mobile plan by using an activation code or scanning a QR code. An international travel eSIM provides enhanced flexibility, allowing you to change plans and carriers conveniently, eliminating the need to physically change SIM cards.

Question 13

How can I tell if my phone is eSIM-compatible?

Accepted Answer

To see if your device supports eSIM, navigate to Settings > Cellular (on Apple) or Settings > Network & Internet (on Android). If an option to add an eSIM or cellular plan is visible, your device is compatible. Alternatively, you can verify your device model on the maker's website. If you are still uncertain, our customer support is ready to assist you in finding compatible prepaid SIM card plans.

Question 14

What should I do if I get a new phone or delete my eSIM profile by mistake?

Accepted Answer

Certain eSIMs can be reactivated and reinstalled if you delete the profile or change devices, but others cannot. We advise reviewing the product's specifications for confirmation. If you require more help, please contact our customer support team, and we will assist you in exploring the options for your eSIM.

Question 15

Can an eSIM be used simultaneously with an active physical SIM or another eSIM?

Accepted Answer

Phones featuring dual SIM capability let you use our international travel eSIM card concurrently with another eSIM or a physical SIM card. When you reach your destination, you must verify that roaming is turned off for your home SIM to prevent accidental charges. If your phone lacks dual SIM capability, only one SIM profile may be active at a time. Ensure you set our travel eSIM as the main active connection while you are abroad.

Question 16

What is the process for activating an eSIM on my device?

Accepted Answer

When you buy our eSIM plan, you will get a QR code and comprehensive activation steps. To begin, go to your device's settings and find the 'Mobile Network' or 'Cellular' menu. Choose the option to add an eSIM and scan the QR code you received. Follow the steps on your screen to finish the process. After activation, the eSIM is ready for immediate use. If you require help, our customer support team is on standby to walk you through the process.

Question 17

Is it possible to use one eSIM in multiple countries?

Accepted Answer

Prepaid travel eSIM plans are configured for use in specific regions or countries. You must verify the compatibility and coverage against your itinerary prior to buying. For greater flexibility, you can also select regional travel eSIMs, which can handle spontaneous itinerary adjustments, like trips to adjacent countries.

Question 18

Does an eSIM allow me to make phone calls?

Accepted Answer

Yes, making phone calls with our international travel eSIM card is possible, provided that the eSIM includes voice and text functions. Some of our travel eSIMs are data-only plans. Review the product information before you buy to confirm it matches your requirements.

Question 19

Is a local phone number included with the eSIM?

Accepted Answer

Yes, we provide travel eSIMs that include local phone numbers, which let you receive and make texts and calls during your trip. However, certain eSIMs are for data only. Always check the product description before buying to choose the best option for your needs.

Question 20

Is an internet connection required for activation?

Accepted Answer

Yes, an internet connection is necessary to activate your eSIM. You can, however, designate a future activation date to guarantee your service is active the moment you arrive. After you buy, you will get simple activation instructions by email, which allow you to select a precise start date for your service.

Question 21

Does using an eSIM reduce battery life?

Accepted Answer

An eSIM, by itself, does not consume more battery power than a traditional physical SIM card. Battery consumption is comparable when using mobile data, regardless of whether it's from an eSIM or a physical SIM. To maximize battery life, you can adjust your connection settings or use Wi-Fi when it's available.

Question 22

Is it possible to activate my eSIM before my trip?

Accepted Answer

Yes, you have the option to activate your eSIM prior to your departure to make sure your service is active upon arrival. Once your purchase is complete, you will get an email with activation instructions, which include clear steps for selecting a specific activation date.

Question 23

How is a travel SIM card activated?

Accepted Answer

The activation process differs depending on the prepaid travel SIM card plan. Please read the information that comes with your SIM card carefully or check the product page on our site. Some cards will activate automatically upon insertion; others are set to activate on a specific date, requiring no action from you; and some will include simple activation steps. If you are unsure about the activation or need help troubleshooting, our customer support team is available to walk you through it.

Question 24

Must my phone be unlocked to use your SIM cards?

Accepted Answer

Yes, to use our travel SIM cards, your phone must be unlocked. Please contact your home service provider to verify your phone's unlock status.

Common Questions: Everything You Should Know