Refund Policy

Last updated: July 2026 — ASMO LLC

This policy applies to paid ASMO360 VPN subscriptions. The free plan involves no payment and no refund.

1. Who Issues the Refund

Refunds are handled by whoever took the payment.

• App Store (iOS, macOS) — the payment is taken by Apple, and Apple decides on refunds. Requests go through reportaproblem.apple.com. We cannot refund an App Store purchase.
• Telegram Stars — the payment goes through Telegram and refunds follow Telegram rules.
• Bank card and SBP — the payment goes through our payment provider. We handle these requests; see sections 2 and 3.
• Cryptocurrency — such transactions are irreversible and are not refunded.

2. When We Refund

For payments by card or SBP we refund in full if:

• the money was charged twice for the same period
• the subscription was not activated after a successful payment and we could not fix it
• the service was unavailable for most of the paid period for reasons on our side

We do not refund:

• a paid period that has already been used
• a purchase where the user simply changed their mind after using the service
• cases where access was blocked by an internet provider or by state authorities
• cases where the account was suspended for a breach of the Terms of Service

3. How to Request

Write to admin@asmo360.com and state the account email address, the date and amount of the payment, the payment method, and the reason for the request.

We reply within 10 business days. If the request is approved, the money is returned by the same route it arrived. The time it then takes to appear depends on the bank or the payment provider.

4. Cancelling a Subscription

A subscription can be cancelled at any time. Cancelling stops the next charge; the paid period already started runs to its end and is not refunded. Subscriptions bought through the App Store are cancelled in the Apple account settings.

5. Statutory Rights

If the mandatory consumer law of your country gives you broader rights than this policy, those rights apply.

6. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback opened without contacting us first may lead to the account being closed.

7. Abuse

We may refuse a refund in cases of repeated requests, fraudulent payments, or a breach of the Terms of Service.